RETURNS

 

RETURNS

  1. Please fill in your Return Slip (incl. in your original package) and post it back with your order. If you have misplaced your slip, please email us at shop@wish.com.au
  2. Orders must be returned within 21 Working Days from the day you received it. Unfortunately, if your return exceeds our 21 Working Day policy we will not be able to process your return.

PROCESSING TIME FOR REFUNDS

 Please allow up to 3-5 business days for your return to be finalised. You will receive an email when your refund has been processed. All funds should appear in your bank account within 5-10 business days of being processed.

Refunds are reversed onto the form of payment used for the order, i.e. credit card, After pay account or credit note. Store credits are valid for 12 months from the date of issue.

Shipping costs of returning an item is the responsibility of the customer. 

Please ensure you keep your tracking number for the return once it has been posted back to us. 

If you have received an incorrect order, please email our customer service team at shop@wish.com.au or call us on +61 9281 5282

Please send your return to:

WISH RETURNS

289 YOUNG STREET

WATERLOO NSW 2017

AUSTRALIA

We do not allow returns for a refund or credit note for the following:

  • Your return does not arrive within our returns policy timeframe
  • Products that appear to be worn, have any marks such as deodorant, fake tan, makeup (in fact, any sort of visible marks)
  • Products that have any scents of perfume, deodorant etc
  • Products that are damaged in any way. All products returned must be received in their original condition with all tags attached

Our returns department has the right to refuse a return if a returned item does not meet our terms and conditions. In this case, the item will be posted back to you.

EXCHANGES 

 If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance to our return conditions. 

SALE ITEMS

All items bought under any sale or promotion including flash sales and promotions are final and cannot be returned, unless deemed faulty.

Please choose carefully and do not hesitate to contact us if you have any questions regarding sizing.

FINAL SALE

All items bought using our FINAL20 discount code are final sale and cannot be returned, unless deemed faulty.

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