Shipping & Returns

SHIPPING

Orders for our Australian customers are now being shipped from our Sydney based Head Office.

Free shipping option at checkout for all purchases $100+ in Australia.

Orders under $100 - shipping within Australia is $10.

Please note that there may be delays to shipping during busy periods and holidays.

All other international orders placed via the AU website incur a flat shipping
cost of $35.

Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.

DISPATCH & DELIVERY

Your WISH order will be dispatched same day if ordered before 2pm AEST. Otherwise, orders will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday - if this is the case, it will be dispatched on the next business day.

By placing an order with WISH, you are responsible for original shipping charges, all applicable custom and duty import fees, and the cost of return shipping back to WISH. This also applies to any shipments that are refused by you at delivery.

For delivery in Australia we use StarTrack Express. The estimated delivery time for metropolitan areas in Australia is 1-4 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. The estimated time for delivery to New Zealand is 3-10 business days.

Please note that shipping charges are non-refundable and we are unable to change your shipping method once you have placed your order.

If you have any questions about the delivery of your order, ask away! Contact our Customer Care team at shop@wish.com.au.

RETURNS

We value each and every one of our Wish girls and want you to be over the moon with your purchase. If for any reason, you aren't enamoured, please follow the steps below to process your return:

  1. Please fill in your Return Slip (incl. in your original package) and post it back with your order. If you have misplaced your slip please email us for a copy.
  2. Orders must be returned within 21 Working Days from the day you received it. Unfortunately if your return exceeds our 21 Working Day policy we will not be able to process your return (sorry ladies!).
  3. All returns are processed within 5 Working Days from the day we receive your parcel in our head office.

Please note we only offer Refunds on items purchased at full price (you are still eligible for a refund if you have used your first time subscriber's discount)

You are responsible for posting your returned goods back to Wish. We recommend using a prepaid service that offers tracking (such as Australia Post Parcel or Express satchels, within Australia). This ensures safe receipt of goods and prevents missing items because that would break both our hearts. Wish is not responsible for any lost incoming parcels so please be sure to use the above method.

The original postage charge cannot be refunded, the amount refunded into your account will be purely for the original goods purchased.

If you have received an incorrect order please email our customer service team at shop@wish.com.au or call us on +61 9281 5282

Please send your return to:

WISH RETURNS

LEVEL 3, 78 KIPPAX ST

SURRY HILLS NSW 2010

AUSTRALIA

We do not allow returns for a refund or credit note for the following:

  • Your return does not arrive within our returns policy timeframe
  • Products that appear to be worn, have any marks such as deodorant, fake tan, makeup (in fact, any sort of visible marks)
  • Products that have any scents of perfume, deodorant etc
  • Products that are damaged in any way. All products returned must be received in their original condition with all tags attached

Our returns department has the right to refuse a return if a returned item does not meet our terms and conditions. In this case, the item will be posted back to you.

SALE ITEMS

We do not provide Refunds on sale items – unless faulty. This includes all Sale Promotions (e.g. Flash Sales or Discount codes). Your item/s can be exchanged or returned for a credit note only.

 

Back to top