Shipping & Returns

 

SHIPPING

Orders for our Australian customers are shipped from our Sydney based Head Office.

Free shipping option at checkout for all purchases $100+ in Australia.

Orders under $100 - shipping within Australia is $10.

Please note that there may be delays to shipping during busy periods and holidays.

All other international orders placed via the AU website incur a flat shipping
cost of $35.

Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.

DISPATCH & DELIVERY

Your WISH order will be dispatched same day if ordered before 2pm AEST. Otherwise, orders will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday - if this is the case, it will be dispatched on the next business day.

By placing an order with WISH, you are responsible for original shipping charges, all applicable custom and duty import fees, and the cost of return shipping back to WISH. This also applies to any shipments that are refused by you at delivery.

For delivery within Australia we use Australia Post. The estimated delivery time for metropolitan areas in Australia is 1-4 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. The estimated time for delivery to New Zealand is 3-10 business days.

Please note that shipping charges are non-refundable and we are unable to change your shipping method once you have placed your order.

Should you purchase the wrong size and wish to change it, we cannot guarantee that we will be able to meet that request.  

If you have any questions about the delivery of your order, ask away! Contact our Customer Care team at shop@wish.com.au.

RETURNS

We value each and every one of our Wish girls and want you to be over the moon with your purchase. If for any reason, you aren't enamoured, please follow the steps below to process your return:

  1. Please fill in your Return Slip (incl. in your original package) and post it back with your order. If you have misplaced your slip please email us for a copy.
  2. Orders must be returned within 21 Days from the day you received it. Unfortunately if your return exceeds our 21 Day policy we will not be able to process your return.
  3. All returns are processed within 5 Working Days from the day we receive your parcel in our head office.

Please note we only offer Refunds on items purchased at full price (you are still eligible for a refund if you have used your first time subscriber's discount)

You are responsible for posting your returned goods back to Wish. We recommend using a prepaid service that offers tracking (such as Australia Post Parcel or Express satchels, within Australia). This ensures safe receipt of goods and prevents missing items. Wish is not responsible for any lost incoming parcels so please be sure to use the above method.

The original postage charge cannot be refunded, the amount refunded into your account will be purely for the original goods purchased.

If you have received an incorrect order please email our customer service team at shop@wish.com.au or call us on +61 9281 5282

Please send your return to:

WISH RETURNS

289 YOUNG STREET

WATERLOO NSW 2017

AUSTRALIA

We do not allow returns for a refund or credit note for the following:

  • Your return does not arrive within our returns policy timeframe
  • Products that appear to be worn, have any marks such as deodorant, fake tan, makeup (in fact, any sort of visible marks)
  • Products that have any scents of perfume, deodorant etc
  • Products that are damaged in any way. All products returned must be received in their original condition with all tags attached.

Our returns department has the right to refuse a return if a returned item does not meet our terms and conditions. In this case, the item will be posted back to you.

SALE ITEMS

All items bought under any sale or promotion including flash sales and promotions are final and cannot be returned, unless deemed faulty.

Please choose carefully and do not hesitate to contact us if you have any questions regarding sizing.

FINAL SALE

All items bought using our FINAL20 discount code are final sale and cannot be returned, unless deemed faulty.

10% OFF DISCOUNT CODE

Unfortunately once your order has been placed we are unable to add in your 10% subscriber discount code.

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